My Move to ProsperWorks CRM and Feature Requests

My Move to ProsperWorks CRM and Feature Requests

As some of you will know, I am a consultant that helps companies build internal and external communities, collaborative workflow, and teams. Like any consultant, I have different leads that I need to manage, I convert those leads into opportunities, and then I need to...

Perceptions and Methods of Good Customer Service

This week I had a rather frustrating customer experience. Now, in these kinds of situations some folks like to take to their blogs to spew their frustration in the direction of the Internet and feel a sense of catharsis. To be honest, what I found frustrating about...

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