I just wanted to talk about a busy week of community management and leadership related content I will be involved in in July 2013 in Portland, Oregon.

Community Leadership Summit 2013

The Community Leadership Summit is the primary annual event that brings together community leaders, organizers and managers and the projects and organizations that are interested in growing and empowering a strong community. The event pulls together the leading minds in community management, relations and online collaboration to discuss, debate and continue to refine the art of building an effective and capable community.

The Community Leadership Summit 2013 takes place at the Oregon Convention Center in Portland, Oregon on 20th – 21st July 2013, which is rather conveniently the weekend before OSCON.

At the heart of Community Leadership Summit 2013 is an open unconference-style event in which everyone who attends is welcome to lead and contribute sessions on any topic that is relevant. These sessions are very much discussion sessions: the participants can interact directly, offer thoughts and experience, and share ideas and questions. These unconference sessions are also augmented with a series of presentations from leaders in the field, panel debates and networking opportunities.

I can’t quite believe that this is the fifth anniversary of the Community Leadership Summit, and I am determined to make this the very best year yet! We already have an awesome list of pre-registered attendees, and this is shaping up to be yet another fantastic example of the primary place for community managers and leaders to get together to discuss, share, and learn best practice.

The event is completely free to attend, you just need to register first. I hope to see you there!

Community Management Training at OSCON

Speaking of OSCON, which takes place the week after the Community Leadership Summit 2013, I am also delighted to announce that I will be running my very first community management training class.

As some of you will know, I wrote The Art of Community published by O’Reilly (now in its second edition), which has rather fortunately become the best-selling book on community management and leadership.

For some time now I have wanted to deliver a training class that takes many of the concepts of the book, but extends them with detailed problem solving discussions, workshops, Q+A sessions, and more to provide an intense, detail-rich class about how to manage and lead communities, be them small and local or large and global.

On Monday 22nd July 2013, the day after the Community Management Summit 2013, I will be delivering this one day community management training class.

Topics in the class will include:

  • Welcome and Introductions
    • Discussing how the class will work, student introductions, and facilities information.
  • The Core Mechanics Of Community
    • Read/write communities.
    • Understanding the social dynamics.
    • Building retention and generational growth.
  • Planning Your Community
    • Understanding where to focus community management.
    • Gathering stakeholder and community requirements.
  • Building a Strategic Plan
    • The importance of a crisply defined strategic plan.
    • Structuring and documenting goals and objectives.
    • Delving down to the work item level.
  • Building Collaborative Workflow
    • Understanding the collaborative needs of your community.
    • Building effective communication channels.
    • Determining infrastructure and tooling needs and how to resource them.
  • Defining Community Governance
    • The role of governance.
    • Governance styles: dictatorship, delegated leadership, and enlightened dictatorship.
    • Assessing the governance needs for your community.
    • Building, codifying and documenting your governance structure.
    • Growing effective leadership in your community.
  • Marketing, Advocacy, Promotion, and Social Media
    • Assessing marketing, advocacy and promotional needs.
    • Building a buzz cycle.
    • Using social media effectively.
    • Tracking publicity work and re-aligning for efficiency.
  • Measuring Your Community
    • Knowing what to measure.
    • Defining useful growth and health metrics.
    • Understanding to how to read and react to metrics to provide more focused strategy.
  • Tracking and Measuring Community Management
    • The importance of building credibility from good work.
    • Planning for different visibility needs: stakeholders, the community, and your team.
    • Tracking projects, using burndown charts, and reacting to project changes.
    • Tracking growth and decline.
    • Tracking community health and building a network

Find out more about and book your seat in the class by clicking here. Space is limited, so be sure to reserve your seat as soon as possible!

Burnout and Bickering: a Community Manager’s Guide to Conflict

I am also pleased to announce that I will be presenting a brand new presentation at OSCON on Wednesday 24th July 2013 at 2.30pm in D137.

The talk is entitled Burnout and Bickering: a Community Manager’s Guide to Conflict, and here is the description from the talk page

One of the most challenging aspects of growing community is managing conflict and burnout. While we often see the effects of conflict, getting to the heart of the issue is often more challenging.

In this new presentation from Jono Bacon, the Ubuntu Community Manager and author of The Art of Community, he presents a comprehensive guide to conflict and its many different causes.

The presentation explores how to identify these different causes (such as stress, personality differences, language/age/cultural barriers, and more), how to identify when problems are happening in a scalable manner, and how to resolve conflict in a progressive and repeatable way.

Bacon will also cover preventative measures to reduce the potential for both conflict, stress, and burnout, and wrap the content in a set of practical tools you can use in your own community.

All of this will be delivered in Bacon’s amusing anecdote and story filled style, delivering practical recommendations and techniques in a fun and contextual presentation.

I am excited about this presentation. As some of you will know, I have talked before about burnout and managing stress and conflict in communities, and this presentation provides extensive coverage of the topic. I am looking forward to presenting this at OSCON.

See more about the talk by clicking here.

As you can see, quite a week for community management and leadership! I hope to see you there!

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