If there is one question I get more than most, it is the proverbial:

How do I get started in community management?

While there are many tactical things to learn about building strong communities (which I cover in depth in The Art of Community), the main guidance I am keen to share is the importance of leadership.

Last night, while working in my hotel room, I bored myself writing up my thoughts in a blog post and just fired up my webcam:

Can’t see it? See it here

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