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Slack vs. Forums: How to Choose

Slack vs. Forums: How to Choose

In 1934, American essayist Christopher Morley founded a literary society devoted entirely to Sir Arthur Conan Doyle’s Sherlock Holmes novels. The inaugural meeting occurred at the Christ Cella restaurant in New York City, as members gathered to discuss the character,...
My Move to ProsperWorks CRM and Feature Requests

My Move to ProsperWorks CRM and Feature Requests

As some of you will know, I am a consultant that helps companies build internal and external communities, collaborative workflow, and teams. Like any consultant, I have different leads that I need to manage, I convert those leads into opportunities, and then I need to...

Perceptions and Methods of Good Customer Service

This week I had a rather frustrating customer experience. Now, in these kinds of situations some folks like to take to their blogs to spew their frustration in the direction of the Internet and feel a sense of catharsis. To be honest, what I found frustrating about...

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