Happy Holidays
Just a quick note to wish all of you a happy, restful, and peaceful holidays, however and whoever you spend it with. Take care, folks, and I look forward to seeing you in 2015!Community Management Training at LinuxCon
I am a firm believer in building strong and empowered communities. We are in an age of a community management renaissance in which we are defining repeatable best practice that can be applied many different types of communities, whether internal to companies, external...A Solemn Day
Nelson Mandela passed away today. He was 95. I am not going to pretend to know all the details about his life or the intricacies of his struggle. What I do know is that he inspired a generation around change and equality. It was not just his philosophy that inspired...Target, Target.com, and Solving Customer Problems
I don’t normally write posts about issues with organizations, but as I mention later in this article, there wasn’t a good avenue to share this with Target, so I am sharing it here so Target (as well as other consumers) can be aware of some of these issues....Make a Difference To a Three Year Old Boy With Cancer
I just want to echo Tony’s appeal to help three year-old Sam who was diagnosed with high risk neuroblastoma, a particularly aggressive cancer. It has spread from the main tumor into his bones and bone marrow. That makes it a class 4 cancer, the most advanced on...
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