World-class strategic and execution guidance at your finger tips.
Building a productive, engaged community is a journey. This journey should begin with a clear strategy and continue to delivery and execution that strategy doesn’t exist in a vacuum.
Throughout this journey there will be uncertainties about the right choices, how to handle different situations, and how to ensure you are utilizing your resources and team as wisely as possible. There will also be bumps in the road around engagement, conflict scenarios, competitor activity, performance problems, perception issues, difficult community members, and other quandaries.
The **Trusted Advisor** program retains me as a nominal member of your team to provide guidance, recommendations, and feedback whenever you need it. I will be here to guide your strategy, mentor your team, and to provide guidance for navigating the bumps in the road ahead.
Not only this, but the **Trusted Advisor** program includes a raft of other benefits including access to my comprehensive knowledge base of my articles, promotion of your community on my social media accounts, an exclusive newsletter with current content and recommendations, discounts on additional services and more.
How It Works
My #1 goal is to provide fantastic value to my clients. I am focused on results, not merely billing time. Here is how Trusted Advisor works (this can also be tuned to your needs):
On-boarding and Spin Up
We begin by penciling in some time for me to understand your business goals, meet the team, and discuss your community objectives. This will ensure I can hit the ground running.
We will schedule a regular call where we can sync on strategy, progress, and other information. I will answer questions and provide recommendations and suggestions.
Whenever you need my feedback, input, or recommendations you can reach out to me. You will get a response typically within 3 hours.
Education and Supporting Material
Throughout this time you will have full access to a knowledge base packed with material I have produced with articles, presentations, curated lists of recommendations, and more.
Here are some examples where my clients have found the Trusted Advisor program useful:
Event Structure Recommendations
Managing Stakeholder Requirements
Team Structure and Collaboration
Measuring Tangible and Intangible Results
Resolving Performance Problems
Suggested Communication Platforms
What Is Included
As part of the Trusted Advisor engagement, these features are included:
Whenever you need guidance, an opinion, or recommendations, I am available.
Email and Phone
Guidance provides by email and phone (via callback) for up to 3 people.
On-boarding and Regular Calls
On-boarding and regular calls are included to ensure we are in sync.
Social Media Promotion
Promotion of 2 pieces of content a month on my Twitter, Facebook, G+, and Instagram accounts.
Strategic Introductions and Networking
Where appropriate I will provide strategic introductions and networking.
Receive a monthly newsletter with recommended reading, content, strategy, and more.
Discounted and Priority Services
As a member, you will receive priority service and a **25%** for my other services.
Coaching and Mentoring
Coaching and mentoring is included for executives, managers, and tactical staff.
Includes Full Knowledge Base Access
Included with Trusted Advisor is full access to my knowledge base which includes a raft of content I have produced covering a vast range of topics, all easy searchable and in one place.
Individual pieces packed with recommendations and guidance.
Full text and content of my books, all searchable.
Videos and Presentations
An archive of videos and presentations covering a wide range of topics.
Maintained lists with recommendations for infrastructure, services, and more.
Strategic Planning · Communication · Metrics · Conflict Resolution · Social Media · Gamification · Blogging · Open Source · Innersource · Stress and Burnout · Organizational Design · Licensing · Events · Swag and Merchandise · Governance · Psychology and Behavior · More…
I believe I can bring significant value to your organization, but don't take my word for it.
“Jono is the worldwide expert in community interaction. He knows how to engage a community, train people, and organize events. We're very happy to have him advising us.”
“Jono is a master of getting people of widely different backgrounds to work well together. He knows the deep meaning of the word "community". He combines strategy, execution, and good taste.”
"Jono Bacon is the proven leader in building productive and engaged communities. His experience and ability to work in a truly cross functional capacity is hugely valuable. He is strongly recommended to any company who wants to build a vibrant community".
"Jono has been instrumental in helping us formulate our strategy and playbook for developing our community from its inception. His deep experience as a community developer and leader has been invaluable in advising us around focus and priorities."
Additional Testimonials Include...
Get In Touch
Interested in talking more? Sure, fill this in and I will be in touch soon.