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Every organization, community, and family has difficult people in them. Some get overly agitated, some are not constructive in their criticism, some rub other people up the wrong way, some always commit but never deliver, and other traits.

In my new video I share some details for how to manage these types of personalities. I share some golden rules for handling them, how to analyze the situation well, and a method for building a resolution and solving problems.

Here it is:

Can’t see it? Watch it here.

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